Alleging the accurate case of wretched byplay practices one might expect from a duet of food delivery apps best get it on for scamming restaurants out of their heavily - bring in money during a pandemic , the city of Chicagofiled two separate lawsuitsagainstDoorDashandGrubhubon Friday to accuse them of intentionally deceiving customers and restaurants likewise .
Both suits aver that the platforms advertise delivery service for business without the consent or approving of owners , measuredly obscuring the fact that restaurants will often sell their food for thought forthwith to customers for lower prices if they order directly from the business itself . The metropolis is also accusing the program of deploy a “ bait - and - flip-flop ” tactic that tempt customers in with the promise of low saving fees only totack on surchargesat the last minute , and of covertly deploying marketing campaigns during the pandemic that listed phone identification number for local restaurants without their cognition only to have them foot the bill on bastard “ promotional ” costs .
According toCNBC , both platforms have referred to the dyad of lawsuits as “ wild , ” arguing that they have policies in place to murder restaurants that do n’t want to be list whenever the business owner requests it and that they were able to contribute $ 500,000 to Chicago restaurants during the pandemic .
Photo: Tim Boyle / Staff (Getty Images)
A DoorDash spokesperson evidence CNBC that the program “ has resist with the City of Chicago throughout the pandemic , waiving fees for restaurants , providing $ 500,000 in direct Grant , creating strong earning opportunities , and delivering food and other necessities to communities in need . ”
Thelarge commissionsthat food delivery apps take from the eating house they host have long draw scrutiny , particularly during a pandemic that has pull thousands of businesses to shutter permanently . More recently , nutrient delivery workers have also been vocalabout the way in which platforms like Grubhub , Doordash , Seamless and Uber chuck have eroded the basic job security and self-respect that once exist when they interfaced with restaurant directly .
“ Things were somewhat good before because at least we had an employer and had a set schedule , ” 37 - year - honest-to-god intellectual nourishment delivery prole Gustavo Ajchee toldThe Counterin January . “ The constancy that existed between the eating house and the workers is sound now . No matter how meddlesome it was we still got paid by the hr . With the apps , you ’re paid only when you make a delivery . If there is no delivery there is no money . ”
The way that Doordash in particular deal tips for delivery number one wood was the subject of a freestanding suit from the attorney general of the District of Columbia , which the company nail down in November for$2.5 million .
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